To send us your media for diagnostics, please complete the form using one of the following options:
1. Online – Click here and we will schedule a UPS pick-up of your media at no charge.
2. Click here to download the PDF Form. This form contains information that is critical to perform the diagnostic process and determine the specific packaging required for delivery.
The form also contains directions to our offices, including a map. Please send the completed form by fax to 03-6131999.
The Form is an Acrobat file. To download Acrobat Reader free of charge, click here
Next, send us your data medium in one of the following options:
1. Send your media to our offices at 10 Hata’as Street, Diamond Exchange Compound, Ramat Gan. Our office hours are 8 am – 6 pm, Sunday through Thursday (directions and map). Expedited service is also available outside office hours.
2. A UPS / FedEx / local messenger will pick up your medium at no extra cost. The messenger will provide a special box to protect your hard disk in transit (UPS / FedEx only).
We are available to answer any additional questions at Tel: 03-6131555, In the case of an emergency: please call 0522-877477. Service is available 24 hours a day, all year round, including weekends and holidays.
Click here to contact a Tic Tac representative.
Data Recovery Costs
Data recovery fees are a function of the severity of the damage and the resources required for recovery. The average fee for data recovery is between NIS 500 and NIS 2,000 , but may be higher in the case of severe damage. The recovery process can take between several hours and several days.
| Type | Diagnostic Fee | Duration | Comments |
| Normal | 100 NIS | 24 hours | The diagnostic is performed during normal business hours |
| Tape | 300 NIS | 24 hours | The diagnostic is performed during normal business hours |
| Priority | 300 NIS | 3 hours | The diagnostic is performed during normal business hours |
| Emergency | 3500 NIS | 3 hours | The diagnostic is performed 24/7/365, including weekends and holidays |
| Raid | 100 NIS / disk | 24 hours | The diagnostic is performed during normal business hours |
| Raid Emergency | 3500 NIS | 24 hours | The diagnostic is performed 24/7/365, including weekends and holidays |
Notes
- There is no charge for pick up of media from any location in Israel by UPS , FedEx or a local messenger.
- Diagnostic fee for a drive with broken seal – 300 NIS.
- For clients who proceed with data recovery, the diagnostic fee is deducted from the data recovery fee.
- Prices do not include VAT (applicable for Israeli citizens only).
